Knowledge & Expertise

The Power of the Pollin Group

Founded in 1995, the Pollin Group stands ready to bring its passion for the cruise industry and dedicated team of professionals to your next cruise meeting experience.

We deliver unparalleled event planning services for any size group, and at no additional cost or upcharge. And, we’re terrific at shaping creative incentive programs for sales, recognition and reward programs.

In 2006, The Pollin Group joined CruiseOne as an independently-owned and operated franchise.

We even have a Summit at Sea program, that provides customized leadership and staff professional development programs — all provided at no additional cost with 48 cabins or more booked.

Our industry knowledge is superior.  All of our cruise specialists keep their skills up-to-date by attending key industry conferences and trade shows, as well as networking with top leaders in the field.  Further, Pollin Group’s direct relationship with corporate decision makers, meeting and event planners, and the best vendors ensures that our prices are absolutely competitive and value-driven.

That’s why Pollin Group has garnered such an elite client base, including such notable organizations as the NBA’s Washington Wizards, NHL’s Washington Capitals, Papa John’s Pizza, Subway, HSBC Bank, Neace Lukens, National Professional Network and the Baltimore Teacher’s Union.

Finally, we are proud to have received numerous industry awards, notably:

  • Cruise One Franchise of the Year
  • International Franchise Association Franchise of the Year
  • Royal Caribbean Certificate of Achievement
  • Celebrity Partnership Award

Partnership in Corporate Giving

Pollin Group’s passion for, and commitment to, the cruise industry is legendary.

Pollin Group’s Partnership in Corporate Giving program provides 501-3c organizations with a fun-raising opportunity for their cause.  Pollin Group will donate a portion of its cruise profit to your choice of 501-3c.

Also, the company’s founder and owner, Jim Pollin, has been actively involved in saving the SS United States, a luxury passenger liner built in 1952. This beautiful vessel was originally designed to capture the trans-Atlantic speed record and serve for transporting U.S. troops, if needed.  The ship is currently anchored in Philadelphia, PA.

Our Team

Jim Pollin


In 1991, Jim Pollin decided it was time to experience a cruise ship. As he boarded the Queen Elizabeth 2 in New York, he could feel the excitement growing as he ascended the gangway of this magnificent palace at sea. Fourteen days later, when he arrived in Los Angeles, he knew his passion had been transformed from an avocation into a professional and personal calling.

He then left a 17-year career in the airline industry to embark on a new career in cruise travel. Jim was fortunate enough to have been selected by Royal Caribbean International (RCI) while studying Cruise Line Management at Florida International University in Miami.

In 1998 Jim moved the Pollin Group to Chevy Chase, Maryland, to be closer to his clients.

In 2006, The Pollin Group took another major step in its ongoing path to success by joining CruiseOne as an independently-owned and operated franchise. This unique opportunity gave Pollin Group a powerful network of resources to ensure competitiveness and viability in an ever-changing industry.

This partnership has been especially rewarding. Pollin Group has been recognized as Franchise of the Year by both CruiseOne and the International Franchise Association.

Geisha Cumberbatch


In 2008, Geisha joined Pollin Group, LLC and the rest, as they say, was history — in this case, cruise history.

After training and assisting with her first group onboard a cruise ship, she became utterly passionate about promoting and selling meetings at sea.

Geisha is Pollin Group’s bilingual English and Spanish Sales Director with more than 15 years of experience assisting senior executives in multinational companies in a wide range of industries, including: international development, chemical manufacturing, legal, IT and banking telecommunications.

As those who work with her know well, Geisha is a highly motivated person with a proven track record in cruise planning, decision-making and problem solving. Her major strengths include the ability to see the big picture and then organize with an attention to detail, craft highly personalized travel arrangements, coordinate onboard events, and oversee multiple tasks within tight calendar demands.

Tracy Dukes


Tracy has well over 25 years of experience in the cruise industry.

Her interest in cruising began back in the early 90’s as an employee for Royal Caribbean Cruise Lines. Starting in an entry level position, she quickly advanced to become one of the most energetic and well-liked Pier Coordinators in the company’s history.

Seeing how much excitement cruising brought her guests, she soon discovered that travel was her calling. After a successful eight-year professional career with Royal Caribbean, she moved on to take part in an unprecedented meeting and incentive business, “Meetings at Sea”, located in Miami, Florida. Through advanced training and numerous educational cruise programs, she quickly learned the business and the benefits of cruise ship meetings.

Meetings at Sea subsequently relocated to the Washington, DC area and today is known as The Pollin Group, where Tracy has continued to evolve as one of the most high-powered and dedicated sales directors in her field. Her enthusiasm and keen ability to create the perfect program for her clients has led her to a successful career in organizing small to large size groups for both businesses and associations throughout the U.S.

Tracy’s clientele continues to grow as she steadily incorporates additional ways to enhance the experience of each guest — year after year…one group at a time. As the dedicated group specialist at Pollin Group, it is her pleasure to organize your next event at sea!  She’ll take your attendees places they’ve never dreamed of!

Brittany Miller


Brittany brings eight years of collective client service, event management and HR experience to the management team.

Her diverse work experience includes sports and entertainment event management for the Verizon Center, Washington Wizards and Capitals, marketing women’s heart health programs with the Sister to Sister Foundation, and managing more than 800 volunteers for Washington Humane Rescue.

Brittany’s passion for cruising began at a young age, after taking her first cruise to Bermuda. Since then, she has sailed on numerous cruises that have taken her through the exotic islands of the Caribbean, as well as on the East Coast and Canada.

She has the unique skillset to work with large corporations, small businesses and non-profits to exceed their expectations for meetings and incentives at sea. Brittany is also very knowledgeable about the opportunities for cruising customers and can assist clients in planning their meetings and realizing the full benefits of one-of-a-kind experiences, carefully tailored for their employees.

Mary Davis


Mary Davis has worked with The Pollin Group since its inception in 1995. She brings more than 35 years of HR and Organizational Leadership to the management team. Her work experience is very diverse and includes such industries as health care, higher education, sports/entertainment and venue management, technical fields as well as financial and industrial services.

Mary served as the Personnel Director for University of Missouri Hospital and Clinics for eight years. She joined Washington Sports and Entertainment (WSE) in 1987, becoming one of the first HR Directors of any NBA and NHL team. There, she created an organizational infrastructure for the Washington Bullets, Washington Capitals and Capital Centre which became the foundation for many other teams and the entire league’s HR programs. During her 24-year tenure with WSE, Mary oversaw HR, Payroll, Facility Resources, IT for the teams and several venues.

Since 2009, Mary has taught at the Georgetown University Masters in Sports Industry Management program, including Capstone, Corporate Social Responsibility, Applied Ethics and Internship. She has received the Tropaia Award for outstanding contributions and achievements as a faculty member and is highly regarded by co-faculty, students and alumni alike.

Mary also has developed and led more than 100 organizational development and leadership workshops, engaging participants in informative and interactive learning. As part of Pollin Group’s added value, Mary can develop a tailored program to be included in your next corporate meeting and/or retreat, as part of our “all-inclusive” cruise rate.

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